Declaration of e-accessibility and barrier reporting

AOK strives to make its websites and mobile applications accessible to all users in accordance with the German Directive on the accessibility of websites and mobile applications BITV 2.0 and the German Disability Equality Act (BGG). This statement regarding e-accessibility applies to the website.

Status of compatibility with the requirements

The website is partially compatible with the BITV 2.0 and the BGG due to the following upcoming optimisations.

Non-accessible content

Up to now, it has not been possible to provide this web offer on a fully e-accessible basis. Work is being done to improve e-accessibility. We ask for some patience, as some of the programming still has to be done.

The website is partly usable without a mouse and thus restricts e-accessibility.

Creation of this declaration

This declaration was issued on 29 September 2021.
The conformity check was based on the 60 test steps of the BITV test:

Feedback and contact details, report barrier

You can send us feedback on e-accessibility to „Report Barrier“ (

In order to be contacted, please provide your e-mail address, your issue and your responsible AOK in addition to your feedback.

Notice on data protection

We process and use your data exclusively for the processing of your feedback on e-accessibility and in order to be able to answer your request. The processing is based on our legal obligation in accordance with Article 7 para. 2 BITV 2.0 in conjunction with the recommendations of the Federal Office for Accessibility. Your data is then deleted.

Your request will be processed by:

AOK Rheinland/Hamburg
Kasernenstraße 61
40213 Düsseldorf