Legal Notice

The EuropaPortal for the AOK-EuropaService is used to simplify the administrative procedures for the treatment of insured persons of the affiliated AOKs in other European countries for certain service providers. The affiliated AOKs are responsible for the content.

Affiliated AOKs are: AOK Bremen/Bremerhaven, AOK Niedersachsen, AOK Nordost, AOK NORDWEST, AOK Rheinland-Pfalz/Saarland, AOK Rheinland/Hamburg, AOK Sachsen-Anhalt.

Responsible for the content (on behalf of the affiliated AOKs)

AOK Rheinland/Hamburg – Die Gesundheitskasse
Kasernenstraße 61
40213 Düsseldorf
Telephone: +49 211 819 50000


Legal form

Body governed by public law

In accordance with Article 13 SGB I (German Social Security Code I), the social security institutions are obliged to inform the population within the scope of their competence. The work, including all its parts, is protected by copyright. Any use outside the strict limits of the copyright law without the consent of the publisher is inadmissible and punishable. This applies in particular to reproductions, translations, microfilming and storage and processing in electronic systems.

Authorised representative

Chairman of the Executive Board
Günter Wältermann

The direct route for your e-mail

Questions about how to use of the EuropaPortal can be sent by e-mail to

Competent Supervisory Authority

Ministry of Labour, Health and Social Affairs of the State of North Rhine-Westphalia
Fürstenwall 25
DE-40219 Düsseldorf

VAT identification number

DE 207055164

Information according to Article 36 VSBG (German Consumer Dispute Resolution Act)

We will not engage in a dispute resolution procedure with a Consumer Dispute Resolution Body.


Our colleagues are at your service at the telephone number 0211 819 50000 and will be happy to advise you on all questions concerning foreign issues. The service telephone is available 24 hours a day.

Medical Information Service - AOK-Clarimedis

Telephone: 0800 0 326 326 * – available 24 hours per day.
Our advisers provide AOK customers with telephone information on all questions relating to health and medicine. This service is free of charge for AOK members.

* Free of charge from the German landline and mobile phone network

Responsible for

Staff section Europe
Heike Au

Image rights

Unless otherwise stated, the image rights are owned by AOK or have been acquired by AOK. Copying and unauthorised use, both commercial and non-commercial, without the prior permission of the respective copyright holder is prohibited.